My gift failed to process - now what?

If you received an email from us saying that your gift failed and to update your billing information, here's what you should do:
  • Is this your first gift given through FaithStreet with a certain card? It's very likely that your bank or card issuer declined the charge. Call your bank to make sure they know the charge is legitimate. Then, try giving your gift again.
  • Did your card expire? Go to faithstreet.com/account, Add a New Payment Method and delete the old one.
  • Did your gift fail for another reason? Email us at hello@faithstreet.com, and we'll help you resolve the issue.

Feedback and Knowledge Base